Technology Support for Families

If you are having issues logging in your student for a time sensitive session, please start by reaching out to your student's teacher. 

After reaching out to your teacher, please follow the troubleshooting process below.

Please contact your school's front office with any broken devices. They will provide more guidance and arrange for a new device if needed.

For both Elementary and Secondary levels, students will be utilizing Google Suite for Education as a learning platform. Google Classroom will serve as a central hub for all evidence of learning and learning processes. Google Classroom can be enhanced by instructional technology tools such as SeeSaw, ClassKick, etc. 

If you're experiencing issues with Google Suite for Education, a website, email, online platform, or application follow the steps below. 

1. Start by shutting down the device or computer. After remaining shut off completely for 30 seconds, reboot the computer or device. 
2. Can you connect to google.com? If not, unplug the power cord from the modem and then replug. Wait five minutes. If you cannot connect to google, please contact your internet provider.
3. If you can connect to google, try accessing the software platform again. 
4. If this is your personal device and you are still encountering issues, please contact your teacher for support. 

How cache and cookies work:

Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.

The cache remembers parts of pages, like images, to help them open faster during your next visit.

Earlier this Fall we asked families to complete a Needs Assessment to monitor the demand and needs of our families and students. If you missed this survey, please reach out to your school directly.

Schools will prioritize device distribution (iPads, Chromebooks) based on family needs. Our first priority is to ensure each household has at least one device for distance learning, followed by additional devices for households with more than one student.